Customer connections, service and billing — done right.
Utility providers use Extraaaz Business Operations to run customer connections, service requests, complaints and consumption billing on one stack.
- Water
- Gas
- Local utilities
- Products
- 1
- Modules
- 7
- Formats served
- 3
What utilities teams deal with every day.
Water, gas and local utility providers manage thousands of connections, complaints and periodic billing cycles, often across registers, spreadsheets and a separate accounting tool. Extraaaz Business Operations brings the connection master, service requests, complaint routing and consumption billing together with CRM, stores and finance on one stack.
Consumer records are scattered
Connection details, meter information and payment history sit in different registers, so staff cannot answer a consumer quickly.
Complaints disappear after they are logged
Complaints are noted by phone or at the counter, but routing, follow-up and closure are not tracked end to end.
Billing depends on manual calculation
Consumption, tariffs and arrears are worked out in spreadsheets, so billing errors and disputes are routine.
Meters and spares are not tracked
Meters, pipes and spares move between stores and field teams without a clear record of what was issued where.
The utilities operating loop, on one record.
Every step writes to the same record, so the next team starts with what the last one did — not with a phone call.
- 01Connect
New connection recorded in the master
- 02Request
Service request or complaint logged
- 03Resolve
Routed to the right team and closed
- 04Bill
Consumption billed against the connection
- 05Collect
Payments reconciled, arrears tracked
Configured for your format — not a one-size template.
Connection master, consumption billing and complaint routing for supply, leakage and billing queries, tracked from logging to closure.
Connection records, service requests for new connections and maintenance, and consumption billing with receivables in Finance.
Municipal and local service providers get one customer master, service desk and billing stack instead of several disconnected tools.
What Extraaaz gives a utilities business.
Connection master
One record per connection with consumer details, service history and billing.
Service requests
New connection, maintenance and change requests logged, assigned and tracked to closure.
Complaint routing
Complaints routed to the right team, with status visible until they are resolved.
Consumption billing
Bills generated from recorded consumption against each connection.
Stores for meters & spares
WMS tracks inward, bin locations and issues of meters, pipes and spares.
Finance & dashboards
Receivables, bank reconciliation and real-time dashboards on complaints, billing and collections.
The Extraaaz stack for Utilities.
The products best suited to this industry — plug in one, or run the full stack.
Business Operations
CRM, VMS, WMS, Utility Management and E-Commerce — one stack.
- CRM
- VMS
- WMS
- Utility Management
- E-Commerce
- Finance
- Analytics
What good looks like in this industry.
One customer master
Every connection, request, complaint and bill sits on one consumer record, so any staff member answers a query from the same facts.
Faster complaint resolution
Complaints are routed and tracked to closure, so supervisors see what is open, who owns it and what is overdue.
Accurate consumption billing
Bills are calculated from recorded consumption against the connection master, reducing manual errors and the disputes they cause.
What each role does in the system.
Customer service desk
Logs new connections, service requests and complaints against the consumer record.
Field / maintenance supervisor
Receives routed requests, assigns work and closes complaints with notes.
Billing officer
Runs consumption billing cycles and resolves billing queries against the connection.
Accounts / finance
Reconciles collections, tracks arrears and hands off statutory books to Tally or the CA.
Extraaaz for utilities — FAQs.
See Extraaaz on your utilities workflows.
Tell us how you operate and a specialist will walk you through the screens your team would use — sized to your branches, volume and roles.
- Live walkthrough on your own workflows
- Plan and pricing sized to your volume
- A go-live plan for your first site
Request a utilities walkthrough
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Bring Extraaaz into your utilities operations.
Book a walkthrough tailored to your industry workflows, or send an enquiry and a specialist will get back within one business day.